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Work Time Information
Working Hours Details:
Monday - Saturday: 7.00am - 19.00pm
Monday - Saturday: 7.00am - 19.00pm
Common Questions
How soon can Blue Sapphaire begin handling my medical billing?
We typically onboard practices within 7–10 business days. Our team manages every step—from software integration to auditing past claims—ensuring a smooth transition with minimal disruption to your operations.
What percentage of claims does Blue Sapphaire successfully get approved?
We achieve a 98% first-pass claims acceptance rate—well above the industry average of 85–90%—thanks to our AI-driven claim scrubbing and team of certified medical coders.
How does Blue Sapphaire minimize claim denials?
We reduce claim denials by using proprietary technology that identifies errors before submission, while our dedicated denial management team resolves rejections within 48 hours. As a result, most clients experience a 40–60% decrease in denials.
Which insurance payers does Blue Sapphaire handle credentialing for?
We credential with all major payers, including Medicare, Medicaid, Aetna, Blue Cross, Cigna, and UnitedHealthcare, typically completing enrollments in 30–45 days—much faster than the 60–90+ days it often takes with DIY processes.
Is my patient data safe and secure with Blue Sapphaire?
Absolutely. Blue Sapphaire is HIPAA-compliant, SOC 2-certified, and employs bank-level encryption to protect your information. Your patient data is never shared or sold.
How clear and transparent is Blue Sapphaire’s billing process?
With Blue Sapphaire, you receive full transparency through real-time dashboards that display:
* Claim statuses
* Posted payments
* Reasons for denials
* Accounts receivable aging reports
* Claim statuses
* Posted payments
* Reasons for denials
* Accounts receivable aging reports
Does Blue Sapphaire support billing for my medical specialty?
We handle billing for over 35 specialties, ranging from primary care to surgical practices. Our coders are expertly trained in the specific billing requirements of each specialty.
What is Blue Sapphaire’s billing service fee structure?
We offer flexible pricing: either a percentage of collections—so you only pay when you get paid—or flat-rate pricing. There are no hidden fees and no long-term contracts.
How does Blue Sapphaire manage old or unpaid claims?
Our accounts receivable recovery team actively pursues aged claims, achieving a 92% collection rate on balances over 90 days old.
Can I speak directly with a real person for support at Blue Sapphaire?
Absolutely. You’ll be assigned a dedicated account manager—not a call center—accessible by phone, email, or text for personalized support.
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